How we process your complaint

Do you have a complaint?

We do our best to help you to the best of our ability. You may not be satisfied. We would like to hear this.

  • Call us on 020 426 63 20 from 8.30 am - 5 pm Mon-Fri. If we cannot work it out together, we will take your complaint further. 
  • You can also use the online contact form or send an e-mail to
  • Or send a letter to Stichting Pensioenfonds Staples, Postbus 123, 1180 AC Amstelveen.

Please communicate to us: 

  • Your complaint: what are you unhappy about?
  • Your policy number.
  • Your phone number, so we can call you to get a complete picture of your complaint.

How will we proces your complaint?

  • You will receive an acknowledgement of receipt from us.
  • We will call you to get a complete picture of your complaint.
  • You will receive a written response to your complaint within 4 weeks of submission.
  • If you do not agree with our response or solution offered, you can submit your complaint with reasons to the pension fund board within 4 weeks.
  • The board will investigate your complaint. No later than 4 weeks after receiving your complaint, you will receive a response from the board.
  • Do you disagree with the Board's response and does your complaint concern the implementation of the pension regulations? Then you can submit a complaint in writing to the Pensions Ombudsman.
  • You can always take your complaint to the civil courts.

You can read the detailed complaints procedure below.

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